Refund & Return Policy

We want you to feel confident in trying Eese, which is why we offer a 60-Day Risk-Free Guarantee on your first subscription order.

For Subscription Customers

If you’re a subscription customer, you’re automatically eligible for our 60-Day Risk-Free Guarantee.

We recommend giving Eese a consistent try for at least 30 days to notice its full benefits.
If you don’t experience improved sleep—or you’re simply not satisfied—you can request a refund within 90 days of receiving your first subscription order.
We’ll refund the full cost of the product (excluding shipping, VAT, and duties). No need to return the product.

To request a refund, just email us at frederique@oakagency.nl within 60 days of receiving your first subscription. Our team will handle it from there 💫

Please note:

Refunds apply only to your first subscription order.
We can’t offer refunds on any refill orders or reactivated subscriptions.
Refunds typically take 2–5 business days to process.

For One-Time Purchase Customers

Changed your mind? No problem—we accept returns on unopened products within 30 days of your purchase (first-time customers only).

To qualify:

Products must be unused, unopened, and in original packaging
Tags (if applicable) and proof of purchase must be included

To start your return, email us at frederique@oakagency.nl with your order number and reason for return. Once confirmed, we’ll issue a refund (excluding shipping and return fees).

We’re unable to offer refunds on opened products for one-time purchases.

Return Shipping & Processing Fees

Customers are responsible for return shipping costs.
We withhold a €8 return processing fee from all refunds.

Damages or Issues

If your order arrives damaged, defective, or incorrect, please contact us right away at frederique@oakagency.nl so we can make it right.

EU 14-Day Cooling-Off Period

If you're located in the European Union, you have the legal right to cancel or return your order within 14 days of receiving it—no explanation needed.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Non-Returnable Items

We unfortunately can’t accept returns or issue refunds on:

Sale items or items purchased during promotions
Gift cards

Exchanges

Want something else instead? The best way is to initiate a return and place a new order for your preferred item.

Cancellations on Unshipped Orders

Because we process orders quickly through our automated system, cancellations aren’t always possible once an order is placed. If your order hasn’t yet shipped, we’ll do our best to help.

Business Name: Eese
KVK: 92790879
VAT: NL004978002B27
Address: Bellamystraat 76a, 1053 BP Amsterdam, The Netherlands
Phone: +31 6 1201 9692
Email: hello@eeseritual.co m