Refund & Return Policy

Returns & Refunds

60-Day Risk-Free Guarantee (First Subscription Only)

We want you to feel confident trying EESE. That's why every first subscription order is covered by our 60-Day Risk-Free Guarantee.

We recommend using EESE consistently for at least 30 days to experience its full benefits. If you're not satisfied for any reason, simply email hello@eeseritual.com within 60 days of receiving your first subscription order, and we'll refund the purchase price of your first subscription order.

No return is required.

The guarantee applies only to:

• Your first subscription order.
• Requests submitted within 60 days of delivery of your first subscription order.

The guarantee does not apply to:

• Subscription renewal (refill) orders.
• Reactivated or restarted subscriptions.
• One-time purchases.
• Shipping costs, VAT, customs duties or other applicable fees.

Customers are responsible for managing or cancelling their subscription before the next scheduled renewal date. If a subscription renewal order has already been processed or shipped before a cancellation request is received, it is not eligible for a refund under the 60-Day Risk-Free Guarantee.

Refunds are processed to the original payment method and typically appear within 2–5 business days.

Subscription Cancellations

You may cancel your subscription at any time through your customer account or by contacting hello@eeseritual.com before your next renewal date.

Once a renewal order has been processed or shipped, it cannot be cancelled and will not be refunded under the 60-Day Risk-Free Guarantee.

One-Time Purchases

Changed your mind? We accept returns of unopened products within 30 days of delivery.

To qualify:

• Products must be unused, unopened and in their original packaging.
• Proof of purchase is required.

To start a return, email hello@eeseritual.com with your order number.

Return address:

Vespuccistraat 79-3
1056 SJ Amsterdam
The Netherlands

Please note

• Customers are responsible for return shipping costs.
• An €8 return processing fee will be deducted from the refund.
• Opened food products cannot be returned for hygiene and food safety reasons.
• Returned products must arrive in their original condition. If returned damaged or incomplete, an appropriate deduction may be made from your refund.

Damaged, Incorrect or Defective Orders

If your order arrives damaged, defective or incorrect, please contact us immediately at hello@eeseritual.com and we'll make it right.

EU Right of Withdrawal

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order.

However, in accordance with Article 16(e) of Directive 2011/83/EU, this right does not apply to sealed food products that have been unsealed after delivery due to health protection and hygiene reasons.

Returned products must be:

• unused;
• unopened;
• in their original packaging; and
• accompanied by proof of purchase.

Exchanges

If you'd like a different product, please return your unopened item and place a new order.

Order Cancellations

We begin processing orders shortly after they are placed.

If your order has not yet been processed, we'll do our best to cancel it.

Once an order has been processed or shipped, it cannot be cancelled and our Returns & Refund Policy will apply.

Contact

EESE

Bellamystraat 76A
1053 BP Amsterdam
The Netherlands

KVK: 92790879

VAT: NL004978002B27

Email: hello@eeseritual.com

Phone: +31 6 1201 9692